Returns Policy

I. Returns Policy at Teroprints

Step into the world of hassle free returns with Teroprints! We understand that your satisfaction is paramount, and we’re dedicated to ensuring that every step of the process is seamless and straightforward. Here’s what you need to know:

1. Eligibility and conditions

Embark on your return or exchange journey within 30 days of receiving your purchase from Teroprints. To qualify, your items must meet these simple conditions:

Unused and Unaltered: Keep those tags intact and ensure your items remain in their original, unworn, and unwashed condition.

2. Reasons for returns: We’re here to assist you in cases of

*  Wrong, damaged, or faulty items: If what you received doesn’t quite match up to its description or arrives with any visible defects.
* Wrong size items: If your product’s measurements don’t align with our size guide, we’ve got you covered.
* Non-fitting items: This applies to t-shirts and tank tops only, ensuring your perfect fit every time.
* Shipping process issues: Should your package encounter any damage or faults during transit, we’re here to make it right.

3. Initiating a return or exchange

Ready to kickstart your return or exchange process? Here’s how:

Contact Us: Reach out via email at support@teroprints.com or through our user-friendly website contact form to submit your request.
Provide Details: When contacting us, be sure to include your order information and attach clear images showcasing any issues with the product, along with photos of the packaging label.
Verification and Resolution: Our dedicated team will swiftly verify your request and guide you through the next steps of the return or exchange process.

4. Return process and resolution

Once your return request gains approval, expect the following:

Refund or Replacement: Choose your preferred option – whether it’s a refund to your original payment method or a replacement item sent straight to your doorstep.
Processing Time: We aim for efficiency, with refunds and replacements typically processed within 7 business days upon receipt of the returned item.

5. Important notes

Stay in the loop: Products returned without our verification are ineligible for support, so be sure to follow the proper channels.
Global Support: Customers beyond US borders enjoy a generous 60-day return window from the delivery date.
Show and Tell: For orders with multiple items, provide photos or videos displaying the products side by side on a flat surface for swift resolution.

II. Conclusion

At Teroprints, your satisfaction is our driving force, and our Returns & Exchanges Policy reflects our commitment to providing you with peace of mind throughout your shopping journey. Should you have any questions or require assistance, our friendly customer support team is just a click away.

Thank you for choosing Teroprints for all your printing needs – let’s make every purchase a delightful experience!