Privacy policy

Effective Date: August 28th, 2024

Welcome to Teroprints! We value your privacy and are dedicated to protecting your personal data. This Privacy Policy explains how Teroprints collects, uses, and safeguards your information when you visit our website (https://teroprints.com) or interact with us.

I. Who We Are

At Teroprints, we are more than just a clothing brand. We are a dedicated manufacturer committed to providing high-quality, made-to-order garments. Our website, https://teroprints.com, is operated by Teroprints and can be reached via email at info@teroprints.com for any privacy-related inquiries.

II. What Personal Data We Collect and Why We Collect It

1. Data We Collect

We may collect the following personal data:

  • Contact Information: Name, email address, phone number, and shipping address to fulfill orders and communicate with you.
  • Account Information: Saved preferences, past orders, and account credentials for personalized services.
  • Transaction Details: Payment data (securely processed through third-party providers) and order history for record-keeping and order processing.
  • Technical Data: IP address, browser type, and cookies to enhance user experience and analyze site performance.
  • Media Data: If you upload custom designs or images, those files are securely stored and used solely for fulfilling your orders.

2. Purpose of Collection

The personal data we collect is used to:

  • Craft and deliver your custom, handcrafted garments.
  • Enhance customer service and respond to inquiries.
  • Improve our website and tailor user experiences.
  • Comply with legal and regulatory requirements.

III. Comments

When visitors leave comments on the site, we collect the information displayed in the comments form, along with the visitor’s IP address and browser user agent string, to detect and prevent spam.

IV. Media

If users upload custom designs or images to our platform, they should ensure these files do not contain sensitive data or embedded location metadata. Uploaded files may be publicly accessible depending on specific site settings.

V. Contact Forms

When you submit a contact form, we collect your name, email, and message content to address your concerns. Submissions are retained for six months for customer service purposes and are not used for marketing unless explicitly authorized by you.

VI. Cookies

We use cookies to ensure a seamless browsing experience. Examples include:

  • Session Cookies: To manage user sessions and shopping carts.
  • Analytics Cookies: To track site performance and user behavior.

You can disable cookies through your browser settings, though this may affect website functionality.

VII. Analytics

We use Google Analytics to collect anonymized data about website traffic and user interactions. This data helps us optimize our services. For more details, refer to Google Privacy Policy. You can opt out of tracking via the Google Analytics Opt-out Browser Add-on.

VIII. Who We Share Your Data With

Your data may be shared with the following trusted third parties to deliver our services:

  • Payment Processors: To securely handle transactions.
  • Shipping Providers: To deliver your orders.
  • Cloud Storage Services: For secure data storage and backups.
  • Analytics Services: To analyze website usage and performance.

We ensure all partners comply with applicable data protection laws.

IX. How Long We Retain Your Data

We retain your data only as long as necessary:

  • Contact form submissions: 6 months.
  • Analytics data: 12 months.
  • Purchase records: 10 years (as required by tax and regulatory authorities).

X. Your Rights Over Your Data

You have the right to:

  • Access the personal data we store about you.
  • Request correction, deletion, or restriction of your data.
  • Withdraw consent where applicable.
  • Lodge complaints with a data protection authority.

To exercise these rights, contact us at info@teroprints.com.

XI. Where Your Data Is Sent

Data collected on our Website is primarily processed and stored in the United States. If applicable, any transfers of data to third-party providers outside the U.S. are conducted in compliance with international data protection standards.

XII. How We Protect Your Data

We implement strict measures to protect your personal data:

  • Data encryption during transmission.
  • Secure storage on protected servers.
  • Regular security reviews and staff training.

XIII. What Data Breach Procedures We Have in Place

In the event of a data breach, we will:

  1. Notify affected users promptly.
  2. Report the breach to regulatory authorities as required.
  3. Take steps to contain and mitigate the impact.

XIV. What Third Parties We Receive Data From

If we receive additional data from trusted partners (e.g., shipping or payment providers), it is used solely to enhance service delivery.

XV. Automated Decision-Making and Profiling

We do not employ automated decision-making or profiling systems.

XVI. Industry Regulatory Disclosure Requirements

Teroprints adheres to all applicable laws and regulations governing data privacy, including the General Data Protection Regulation (GDPR).

XVII. Contact Information

For any privacy-related concerns, please contact us at:
Email: info@teroprints.com

By choosing Teroprints, you are supporting a brand dedicated to craftsmanship and personalized service. Thank you for trusting us with your data.