Return Policy

Return Policy at Teroprints

At Teroprints, we are committed to ensuring you are satisfied with your purchase. We understand that sometimes things don’t work out, so we offer a straightforward return policy to make the process as easy as possible.

1. Returns for Eligible Products

You may return items that meet the following conditions:

• Unused Items: Products must be unused, unworn, and in their original condition.
• Original Packaging: Items must be returned with the original packaging, including tags (if applicable).
• Time Frame: Returns must be initiated within 30 days of delivery.

Custom and Personalized Items:

Please note that customized or personalized products are not eligible for return unless the item is defective or damaged upon delivery. We do not accept returns for products made specifically according to your specifications.

2. How to Initiate a Return

To begin the return process, please follow these steps:

1. Contact Us: Email us at info@teroprints.com within 30 days of receiving your order. Include your order number, reason for return, and any supporting details (e.g., photos if the item is defective or damaged).
2. Return Authorization: Once we receive your request, we will review your return and provide you with return instructions and the return address.
3. Prepare the Return: Carefully package the items in their original condition and packaging. Ensure that the item is unused and free from any wear or damage.

3. Refunds for Returned Items

Once we receive the returned item, we will inspect it to ensure it meets our return policy requirements. If eligible, we will issue a refund to your original payment method.

• Refunds will be processed within 15 business days of receiving the returned item.

4. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@teroprints.com. We will provide a replacement or a full refund depending on the situation.

• For defective or incorrect items, we will cover the cost of return shipping.
• Please email us within 15 days of receiving your order, and include photos of the defective or incorrect item along with your order number.

5. Non-Returnable Items

The following items are non-returnable:

• Custom and personalized products, unless defective or damaged.
• Items that have been used, worn, or washed.
• Items that are returned after the 30 day return window has passed.

6. Shipping Costs for Returns

For all return orders, customers will not incur any additional fees, as Teroprints covers the return shipping costs.

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7. Final Note

At Teroprints, we want to ensure your satisfaction with your purchase. If you have any questions or concerns regarding our return policy or need assistance with a return, please don’t hesitate to contact us at info@teroprints.com.

Thank you for shopping with Teroprints!