Help Center
Submit a request, we’ll be touch within 24 hours.
FAQs
Shipping
What if I need to modify my order?
- Contact Us: Visit our “Contact Us” page on our website and create a support ticket. Our customer support team will assist you with your request.
- Customer Support: You can also reach out to our customer support team directly for assistance. They are available to help address your concerns and facilitate any necessary changes to your order.
What if I need to change my shipping address?
Contact Us: Visit our “Contact Us” page on our website and create a support ticket. Our customer support team will assist you with your request.
Can I get same day delivery?
Currently, Teroprints does not support same-day fast delivery service. Please contact Teroprints via email for further support.
Payment
Error message at checkout
You were quietly placing your order when, all of a sudden, the message “ An error has occurred ” came to spoil the party?
Start by checking the following:
- Is the card number entered correct?
- Is the expiration date entered correct?
- Is the entered code correct?
- Does the billing address associated with the card match the billing address entered on the payment page?
- Is the account used for payment sufficiently funded?
- If you are using a Visa gift card, has it been activated?
Your browser or application may also be blocking the transaction. See our related articles ( website) to learn how to fix this issue.
If the error message persists despite all these checks, it is certainly a problem related to your bank. Contact her for help.
You can also retry the transaction with any of the other supported payment methods.
Do you accept cash on delivery?
At this time, we do not support cash on delivery (COD) or bank transfer payments. If you do not have a bank card, please note that you can pay for your purchases via PayPal, this payment methods only requiring your bank details.
How long will it take for me to get my refund?
Depending on your bank’s processing time, a refund may take 5-10 business days to appear on your bank statement.
Unless it is done shortly after the order has been placed ! In this case, we will simply reverse the payment for the order before it is debited from your account and the transaction will not appear on your account statement.
We will send you a confirmation email as soon as we have canceled and refunded your order. And if your order was paid for via PayPal, you will also receive an email from them confirming that the refund has been issued.
Returns
How do I return my order?
Your purchase does not really convince you? (If it’s because of the vinegar smell , know that it’s a result of the printing process. But I swear, it’s only temporary.) If it’s a size, style or of color, see the exchanges article.
And if the problem is elsewhere, contact us. We will do our best to make you smile.
Important information:
- You will be asked to provide photos of the affected item so that we can report the problem to the print service provider responsible for your order.
- To learn more about the Returned Items Policy, please see the Terms of Service.
- Consult the refund policy to verify that your request is admissible.
What is Teroprints return and exchange policy?
Every item sold on the Teroprints is printed on demand, just for you. You do, however, have 30 days from the date of delivery to return items.
If you wish to exchange an item for a size, style, or color issue, you can have it replaced with another item or exchange it for a Teroprints voucher of the same value.
Take a look at the Return & Exchange Policy to learn more.
