Refund Policy
Refund Policy at Teroprints
At Teroprints, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied with your order, we offer a clear and straightforward refund policy to ensure your peace of mind.
1. Refunds for Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged, or not what you ordered, we offer a 15 day money-back guarantee.
To initiate a refund for defective, damaged, or incorrect items, please contact us at info@teroprints.com within 15 days of receiving your order. In your email, include:
- Your order number
- A description of the issue
- Photos of the defect or damage (if applicable)
Once we verify the issue, we will issue a full refund to your original payment method or send a replacement product based on your preference.
2. Eligibility for Refunds
- Defective or Incorrect Products: If the product is defective, damaged, or not as described, we will provide a full refund or replacement.
3. Return Process for Eligible Products
If your item is eligible for return, you can return it within 30 days of delivery, as long as:
- The product is unused, in original condition, and in its original packaging.
To start the return process, please contact us at info@teroprints.com. Include your order details and reason for return. We will provide return instructions and a return address.
4. Refund Processing Time
Once we receive the returned item and verify its condition, we will process your refund. Refunds are typically issued within 15 business days of receiving the returned product.
5. Non-Refundable Items
- Products that have been used or are no longer in their original condition or packaging.
- Products returned after the 30-day return window has passed.
6. Shipping Costs for Returns
For all return orders, customers will not incur any additional fees, as Teroprints covers the return shipping costs.
We want you to be confident in your purchase from Teroprints, and our goal is to ensure that any issues are addressed promptly and fairly. If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at info@teroprints.com.
Thank you for choosing Teroprints!
